F.A.Q.

Frequently Asked Questions

Is the experience private?

Yes! Each session is reserved for your booking group, so you won’t be paired with other customers.

Can I come alone?

Absolutely! Our two-guest packages are also available for solo visitors at the listed package price.

Can children participate?

Yes! Families are welcome. Children must be accompanied and supervised by a parent or guardian. Activities are subject to our safety guidelines.

Do I need to bring a camera?

For selfie packages, simply bring your phone. For professional photography packages, we’ll provide the camera and photography service.

What happens if the weather is bad?


Our alpacas’ well-being and your safety come first. If conditions are unsuitable, we’ll contact you to discuss rescheduling.

How do I pay?

Cash or card payment is available on-site after your booking is confirmed.

Is my booking confirmed immediately?

No. All bookings are reviewed before confirmation to ensure availability, suitable weather, and animal welfare.